Contact Us
We’re here to help with orders, sizing, and everything Krush Velvet. Choose the contact below so your message reaches the right team.
Customer support
For order status, shipping updates, sizing questions, returns, refunds, or damaged and incorrect items.
Response time: Within 24–48 business hours.
Business days: Monday–Friday, excluding holidays.
For order help, include your order number and a brief description of the issue. For sizing help before purchase, include the product name. Attach photos when reporting damaged or incorrect items, where available.
Quick answers
- Size & Fit Guide — measurements, oversized fits, and choosing your size
- Customer FAQ — ordering, sizing, tracking, and more
- Shipping & Pre-Orders — processing, dispatch, and delivery
- Returns & Refunds — eligibility and how to request a return
- Pre-Order Cancellations — requests before production
Business, media & collaborations
For brand partnerships, influencer collaborations, media and press requests, and wholesale opportunities.
Stay connected
- Instagram: @KrushVelvet
- Facebook: Krush Velvet & Co.
- TikTok: @KrushVelvet
Follow us for new drops, exclusive releases, and community updates.
Mailing address
Krush Velvet & Co.1840 NW 93rd Terrace
Miami, Florida 33147
Please contact support for return instructions before mailing merchandise to us or our manufacturing partner.
Thank you for being part of the KV Nation.