KRUSH VELVET CLOTHING CO.

SHIPPING & PRE-ORDER FULFILLMENT POLICY

Upscale, but Urban. Built for the Grown.

At Krush Velvet Clothing Co., our commitment to premium style extends beyond the garment itself. From order confirmation to final delivery, we aim to provide a reliable, transparent, and elevated shopping experience.

Please review our shipping and fulfillment policies before completing your purchase.

1. Order Processing

Standard Orders

Regular, non-pre-order merchandise is generally processed for shipment within 2–5 business days, excluding weekends and holidays.

Processing times may vary based on product availability, order volume, and production requirements. If an item has a different processing timeframe, the applicable estimate will be disclosed before purchase.

Processing refers to preparing an order for shipment and does not include the carrier's delivery transit time.

Pre-Orders & Made-to-Order Merchandise

Certain Krush Velvet pieces are offered through limited-release pre-orders or manufactured after an order is received.

For these products, the processing and dispatch estimate displayed on the product page or at checkout takes precedence over our standard processing timeframe.

2. Built for the Grown — First Access Drop

Eligible First Access Drop pre-orders are expected to ship within 7–14 calendar days after the order is placed.

Important details:

• Full payment is collected at checkout.
• The shipping estimate begins on the date the order is placed.
• The 7–14-day period refers to estimated dispatch, not guaranteed delivery.
• Carrier transit time is additional.
• Tracking details will be emailed once the order ships.

Because these garments are fulfilled through a production process, an order confirmation does not mean the item has already shipped or entered production.

If an order cannot ship within the stated timeframe, we will provide the shipping-delay choices and refunds required by applicable law.

3. U.S. Shipping Coverage

Krush Velvet currently accepts online orders for eligible delivery destinations within the United States.

Available shipping methods and rates are displayed during checkout based on the customer's delivery address, product selection, and applicable shipping profile.

Not all services are necessarily available to every address.

International checkout is not currently offered as part of our standard U.S.-only selling configuration. If international sales become available, applicable shipping conditions and charges will be disclosed at checkout.

4. Delivery Estimates

For regular domestic orders, standard carrier delivery is generally estimated at 3–7 business days after shipment, depending on the destination and service selected.

These estimates do not include the processing or production period.

Pre-order customers should therefore allow for both:

1. The stated pre-order dispatch timeframe.
2. The additional carrier delivery period.

Delivery dates may vary because of carrier conditions, weather disruptions, holidays, or circumstances outside our direct control.

Any express or advertised shipping commitments remain subject to applicable consumer protection requirements.

5. Tracking & Shipment Notifications

Once your order ships, Krush Velvet will provide shipment confirmation and tracking information by email when tracking is available.

Tracking updates may take up to 24 hours to appear after the carrier receives the shipment.

For assistance with tracking or shipment status, contact support@krushvelvet.com.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

Please verify your recipient name, street address, apartment or unit number, city, state, and ZIP code before placing an order.

If an address error is identified, contact our customer-service team as soon as possible.

Address changes may not be possible once production, label creation, or shipment processing has reached a stage where changes cannot be accommodated.

Orders returned due to an incorrect address may require additional shipping charges for reshipment, where appropriate and permitted by law.

7. Lost, Missing, or Delayed Packages

If your package is significantly delayed, appears lost, or is marked delivered but cannot be located, please contact us.

Krush Velvet will review the tracking information and assist with an appropriate carrier investigation.

Depending on the circumstances and applicable law, a replacement, refund, or another resolution may be available.

Carrier tracking information does not automatically eliminate rights or remedies that customers may have under applicable law.

8. Damaged or Incorrect Shipments

We ask customers to inspect their merchandise after delivery.

If your shipment arrives damaged, defective, or contains an incorrect product, please contact support@krushvelvet.com promptly.

Include your order number, a description of the issue, and photographs when available.

Reporting visible shipping damage within 48 hours is encouraged to help us investigate quickly, but this is not an absolute deadline that removes applicable customer rights.

Krush Velvet will assess the issue and provide an appropriate remedy in accordance with our Return, Refund & Pre-Order Policy and applicable law.

9. Pre-Order Shipping Delays & Customer Rights

Krush Velvet strives to dispatch merchandise within the timeframe disclosed when an order is placed.

If we determine that an order cannot be shipped within the promised period, we will provide notice and any legally required option to agree to a revised shipping date or cancel for a prompt refund.

Where consent is required and is not obtained, or cancellation is otherwise required, we will cancel the affected order and issue the applicable refund within the required timeframe.

Any applicable shipping and related charges will be refunded when required by law.

If an order contains multiple items with different processing times, we will communicate relevant fulfillment expectations and apply the appropriate rights and remedies for delayed or unshipped merchandise.

10. Pre-Order Cancellations

Customers may request cancellation before production begins by contacting support@krushvelvet.com.

Once production has begun, cancellation or modification may be limited because the item is being made to fulfill the order.

These limitations do not override legally required cancellation or refund rights, including those associated with shipping delays.

For full details on cancellations, returns, and refunds, refer to our Return, Refund & Pre-Order Policy.

11. Customer Service

KRUSH VELVET CLOTHING CO.

Website: www.krushvelvet.com

Email: support@krushvelvet.com

For shipping questions, include your order number and a description of your concern.

12. Policy Updates

Krush Velvet may update this policy periodically to reflect operational, shipping, or service changes.

The shipping representations and applicable terms provided at the time of purchase will continue to govern existing orders, subject to applicable law.

Nothing in this policy limits consumer rights that cannot legally be waived.

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KRUSH VELVET CLOTHING CO.

Chill ah lil LIV ah lot.

Built for the Grown.

Effective date: October 28, 2026.