Shipping


SHIPPING POLICY

Krush Velvet & Co.

At Krush Velvet & Co., we are committed to delivering your order efficiently and securely. Please review our shipping policy below before completing your purchase.

Order Processing



  • All orders are processed within 2–5 business days (excluding weekends and holidays).
  • Orders placed after 5:00 PM EST may begin processing the following business day.
  • During product launches, promotions, or high-volume periods, processing times may be extended slightly.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates


Shipping rates and delivery estimates are calculated at checkout based on:


  • Shipping destination
  • Selected shipping method
  • Order size and weight

Estimated delivery times begin after processing and may vary by location.

Domestic Shipping (United States)



  • We currently ship throughout the United States
  • Standard delivery typically arrives within 3–7 business days after shipment
  • Expedited shipping options may be available at checkout


Delivery times are estimates and not guaranteed.

International Shipping



  • International shipping availability and rates are shown at checkout
  • Delivery times vary by country and carrier
  • Customers are responsible for all customs duties, taxes, and import fees

Krush Velvet & Co. is not responsible for delays caused by customs processing.

Tracking Information



  • A tracking number will be emailed once your order ships
  • Please allow up to 24 hours for tracking updates to appear
  • If tracking shows “delivered” but your package is missing, contact the carrier directly


Shipping Address Accuracy


Customers are responsible for providing accurate shipping information at checkout.


  • Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees
  • Krush Velvet & Co. is not responsible for lost packages due to incorrect address details

Lost, Stolen, or Delayed Packages

Krush Velvet & Co. is not responsible for:


  • Lost or stolen packages after confirmed delivery
  • Shipping delays caused by carriers, weather, or unforeseen circumstances

If your package is significantly delayed or appears lost in transit, please contact us and we will assist in opening a carrier investigation.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at [support@krushvelvet.com] with:


  • Your order number
  • Clear photos of the packaging and item(s)

We will review and resolve the issue promptly.

Policy Updates



Krush Velvet & Co. reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting on krushvelvet.com.


Final Note

Thank you for shopping with Krush Velvet & Co.

Every order is handled with care — from our hands to yours.