Making A Return

RETURN & REFUND POLICY

Krush Velvet & Co.

At Krush Velvet & Co., we stand behind the quality of our products and want every customer to shop with confidence. Please review our return and refund policy below before completing your purchase.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return, items must:


  • Be unused, unworn, and unwashed
  • Be in original condition
  • Have all original tags attached
  • Be returned in original packaging

Any item that shows signs of wear, odor, damage, or alteration will not be accepted.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:


  • Sale or clearance items
  • Promotional or discounted items
  • Gift cards
  • Accessories (including hats, bags, and lifestyle items unless otherwise stated)
  • Items marked “Final Sale” at checkout

Exchanges

We currently do not offer direct exchanges.

If you need a different size or item, please:


  1. Return the original eligible item following our return process
  2. Place a new order for the desired item

This ensures faster processing and availability.

Refunds

Once your return is received and inspected, you will be notified via email regarding approval or rejection.


  • Approved refunds will be issued to the original form of payment
  • Refunds are processed within 5–10 business days
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email us at [support@krushvelvet.com] with:


  • Your order number
  • Clear photos of the issue
  • A brief description

We will resolve the issue promptly with a replacement or refund, at no additional cost to you.

 

Return Shipping

Customers are responsible for return shipping costs unless otherwise approved.

We recommend using a trackable shipping service, as Krush Velvet & Co. is not responsible for lost or stolen return packages.

Late or Missing Refunds

If you haven’t received your refund:


  1. Check your bank or credit card account
  2. Contact your payment provider
  3. Reach out to us at [support@krushvelvet.com]

Processing times may vary depending on your financial institution.

Policy Updates

Krush Velvet & Co. reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting on krushvelvet.com.


Final Note

Krush Velvet is built on integrity, quality, and community.

We appreciate your support and thank you for being part of the KV Nation.